Arcwide, the leading global IFS Business Transformation Partner, is proud to announce its new role as the exclusive distributor of IFS assyst a powerful IFS Cloud solution for IT and Enterprise Service Management (ITSM and ESM), designed to streamline and elevate enterprise service delivery.
July 2025 - This milestone strengthens Arcwide’s strategic alliance with IFS and further positions the company as the go-to provider for comprehensive, end-to-end IFS solutions, combining software, services, and consulting expertise under one roof. As the exclusive distributor, Arcwide will bring IFS assyst to new and existing markets, helping businesses simplify enterprise processes, boost service efficiency, and accelerate digital transformation.
IFS assyst enables organizations to manage, automate, and optimize enterprise services – for example IT, HR, Finance, Legal, Logistics, and After-Sales processes – with out-of-the-box capabilities, intuitive self-service portals, and seamless integration with broader business ecosystems. Under Arcwide’s distribution, clients will also benefit from Arcwide’s global reach, industrial AI expertise, and proven experience in guiding businesses through their transformation journeys.
This announcement marks another exciting chapter in Arcwide’s mission to deliver innovative business solutions — from initial consultation to full-scale implementation — across industries and geographies.
"We are thrilled to expand our partnership with IFS and take on the role of exclusive distributor for IFS assyst in Italy. This step reinforces our commitment to empowering organizations with flexible, modern solutions that drive operational excellence and long-term value."
"I am thrilled to elevate the collaboration between IFS and Arcwide regarding assyst to a new level. Arcwide in Italy has always been a key partner, with an expert Center of Excellence that has delivered complex international ITSM and ESM projects. Arcwide footprint combined with their expertise will be an accelerator for the success of IFS assyst."
Arcwide is the largest global IFS-dedicated Business Partner and an official IFS Platinum Partner in both Channel and Services.
With over 550+ professionals across 16 countries, Arcwide delivers end-to-end premium services—including software licensing, business transformation, IFS Cloud implementation, and application management services.
Our exclusive focus on the IFS solution portfolio enables us to provide unmatched IFS experience and deep industry expertise helping organisations accelerate digital transformation, optimise operations, and realise long-term value through IFS solutions.
IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to enable organizations to automate workflows, enhance service and support quality, and boost customer satisfaction across various industries. From the initial touchpoint to the final resolution, IFS assyst helps organizations achieve service excellence and drive meaningful connections across the business.
Clare Hanning
Global Head of Marketing
clare.hanning@arcwide.com
+44 7535 996 776
Kirstie Lingel
Global Marketing Director, ESM
kirstie.lingel@ifs.com
(703) 861-1368
