What is Enterprise Service Management?
Enterprise Service Management (ESM) extends the proven principles, models, and tools of IT Service Management to other business domains such as HR, Facilities, and Finance.
By leveraging successful service delivery and support strategies from IT, organizations can drive consistent practices across departments—boosting efficiency, accelerating work, and reducing costs. ESM represents a strategic shift in how corporate services are delivered, enabling smarter, more connected operations enterprise-wide.
Curious to know more?
Download our Solution Overview guide below now.
