Field Service Management Senior Consultant

What we are seeking

We’re looking for a Field Service Management Senior Consultant with proven track of records and previous experience of at least 3-5 years within a Management Consulting company, Software Vendor, System Integrator focused on following business processes: Field Service Management and Planning & Schedule Optimization.


  • Implementation/Configuration of Field Service Management Solutions (IFS, Infor, Service Max, Salesforce, Geocall, Oracle TOA)
  • Good expertise on the overall FSM Process from Job Order Collection/Contact Center management to Mobile Tracking through Planning and Scheduling Optimization
  • Experience on transformation programs supporting operations analysis design and implementation.
  • At least 3 years in a client-facing role managing or having a direct project responsibility

Knowledge (specific or partly) in the following set of environments

  • Industrial market knowledge from process reengineering to IT system implementation
  • Good IT skills developed through project in complex IT environment
  • Integration/Interface development skills (REST API)
  • Advanced skills related to SQL (used to build advanced query) and XML
  • Process expertise in extended operational area and in particular on Sales & Distribution processes
  • Project Management Certifications (Traditional or Agile) will be considered a plus


  • Ability to conduct discovery activities, translate needs into solutions.
  • Capability to understand client’s business needs, propose the appropriate consultancy offerings
  • Highly adaptable, managing change and ambiguity with ease
  • Exceptional written and verbal communication skills
  • Ability to work and interact in a global context
  • Attitude in problem solving, flexible and able to work also in a non-structured environment
  • Excellent active listening skills
  • Ability to establish and maintain strong relationships
  • Ease of interpersonal interaction, team work and the provision of professional services and advice
  • Highly self-motivated, proactive


Turin, Milan or in other working locations.


Master’s Degree, gained with excellent results from a top university/business school in Scientific Science.


Fluent in English is a must – other European languages (as French) will be considered as a plus.

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